Welcome to RMA

The Resource Management Agency strives to ensure that its customer service standards are consistent with the Agency’s Mission Statement:

The mission of the Resource Management Agency, in cooperation with the public and our partner agencies, is to protect the consumer and community’s health, safety, and environment by carrying out adopted laws and policies, and educating, assisting, and empowering Ventura County residents and businesses to be good stewards of the land and our resources.

Values

In addition, RMA has identified those core values which will guide us in carrying out our mission. These values are directly related to our customer service and include:

  • Honesty, hard work, and ethical behavior

  • Transparency and accountability

  • Equitable treatment and respect of all constituents

  • Excellence in service delivery

What to do next?

You may file a complaint with the County Code Compliance Division in any of the following ways:

  • Fax your signed Complaint Form to (805) 654-5177;
  • Mail your signed Complaint Form to County of Ventura Code Compliance Division, 800 S. Victoria Ave, L#1750 Ventura, CA 93009;
  • Drop off your signed Complaint Form at the Code Compliance Division weekdays between 7:30 a.m. to 5:30 p.m. or
  • E-mail your electronic Complaint Form from the link below.


Complainants should provide as much information as possible in the written complaints. The more information County staff has to work with, the more readily the matter can be addressed. Complainants may add supplemental pages to the basic complaint form, and include pictures, diagrams of the site, and/or logs of dates and times when the alleged violation(s) occurred.

It is important that complainants provide their name, mailing address, and phone numbers so Condition Compliance staff can contact them if there are questions about their complaint. Code Compliance Officers do not call complainants with regular status reports, but they do provide complainants with “blind” copies of correspondence sent to the offending party.

If you have any questions please contact Janet Falat at 654-2456 or This email address is being protected from spambots. You need JavaScript enabled to view it..